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Technical Writing
Web Design
Technical Illustrations
  btoptoptop.  
  Resume      
         
    Objective
A position that will use my instructional, writing, and graphic design skills. My goal is to distill technical information and complement it with an engaging, yet functional format for the web.
  
         
    Summary
A technical comunicator with a background in
product documentation, offering analytical, organizational
and illustrative talents. An excellent communicator with
strong interpersonal skills who is conscientious, goal
oriented, and accustomed to meeting deadlines. Enthusiastic to learn and implement new technologies. Holds a MA in Industrial Arts and a certificate in web development.
  
       
    Tools Captivate Visio HTML WS_FTP  
    back to top Photoshop Fetch HomeSite Flash  
      ImageReady Word Acrobat Framemaker  
      Fullshot CSS Dreamweaver    
       
    Platforms
 Windows 95 and later, Macintosh, Windows NT, UNIX
  
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    Experience
    
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      ABGENIX Oct 2002-present  
      Document Specialist II  
      Designed and produced an e-learning tutorial for QA explaining how to mark up regulated documents.  
      Designed and wrote an illustrated manual called ADMS User Guide to teach users how to use the document management system.  
      Edited manufacturing SOPs for technical inconsistencies, missing information, organizational flaws, cross references and grammar.  
         
      BAY AREA VIDEO COALITION Jan 2002-May 2002  
      Designer/Project Manager--internship  
      Designed the class home page and directed a three- person crew to create the class web site for MediaLink.  
      Content Manager--internship  
      Directed a two-person team to provide the information architecture and content layout for a client web site called Pacificans Care. Rewrote the client's text to fit web format.  
         
         
      TOSHIBA AMERICA MRI, SOUTH SAN FRANCISCO, CA 1988-2001
      Technical Writer 9/2000- 7/2002  
      Wrote copy and edited graphics for the Motorized Service Bed Manual, providing repair personnel with user-friendly
documentation.		  
         
      Conceived, wrote, and illustrated the Engineering Services
Manual, enabling staff and temporary employees to quickly learn the procedures and standards of the company.		  
         
      Edited and formatted test procedures using the Toshiba style guide, enabling readers ease of use and consistency.
  
         
      Coordinated the localization process for Japanese versions of manuals by proofing, editing, and tracking documents.  
         
      Created PDFs from Word and FrameMaker documents, enabling field service personnel access to online documentation.
  
         
      Product Configuration Analyst 1/1992-9/2000  
         
      Reviewed material submitted by engineers and programmers to write concise problem and action statements, ensuring accurate product development and tracking.  
         
      Coordinated the review process of required documentation, meeting tight schedule requirements.  
         
      Reviewed and checked documentation for completeness, formatting and compliance with GMP, ISO 9000, and SOP standards.  
         
      Conceptualized and developed training seminars for employees on the use of UNIX and Windows, improving employee performance.  
         
      Wrote Xentis programs to extract information from a large database of 44,000 documents, enabling department heads and engineers to review information quickly.  
         
         
      Electro-Mechanical Designer 11/1988-12/1991  
         
      Created complex illustrations of mechanical assemblies,
fabricated parts, schematics, and flow charts.		  
         
      Established AutoCad library of commonly used graphics.  
         
      Directed workflow of a five-person crew.  
       
    Education
    
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      MA, Industrial Arts, SFSU, Product Design  
      BA, Industrial Arts, SFSU, Product Design  
     

Professional sequence in Technical Communications, UC Berkeley Extension, Technical Writing

 
      SJSU (3 years), Graphic Design  
      Certificate, Web Development, Bay Area Video Coalition  
      Conference: Distance Learning, Madison, Wisconsin  
     

Conference: eLearning Producer, San Francisco

 
       
    Affiliations
    
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      Society for Technical Communications, San Francisco Chapter  
      ERT-Emergency Response Team  
       
    Awards
    
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      General Manager's Team Award, Toshiba America MRI  
      Small Group Activity (SGA), first place presentation award, Toshiba America MRI  
      Graduate Student Award, San Francisco State University